Return and Refund Policy
This return and refund policy applies to purchases made on the website https://butter-dish.co.nz/. It defines the conditions under which customers may exercise their right of withdrawal and obtain a refund.
Right of Withdrawal
In accordance with the applicable regulations for online sales within the European Union, you have a period of 14 days from receipt of your order to exercise your right of withdrawal.
You may request a refund without having to justify your decision, provided that the return conditions described below are met.
Return Conditions
To be eligible for a return, the product must meet the following conditions:
- be in its original condition
- not have been used
- be returned with its original packaging
- be accompanied by proof of purchase (order number or invoice)
Any product returned incomplete, used or damaged will not be eligible for a refund.
Non-Refundable Products
Certain categories of products cannot be refunded:
- personalised or made-to-measure products
- sealed products opened for hygiene reasons
- downloaded digital content
- gift cards or vouchers
Promotional products remain eligible for a refund unless they fall into one of the categories listed above.
Return Costs
Return costs are the responsibility of the customer.
However, if the product received is defective or if an error occurred during shipping, return costs may be covered.
Return Procedure
To make a return request, please contact our customer service team and provide:
- your order number
- the product concerned
- the reason for the return request
Our team will then provide you with the necessary instructions to return the product.
Contact: [email protected]
Refunds
Once the returned product has been received and inspected, we will inform you whether the refund has been approved or refused.
If your request is approved, the refund will be made using the same payment method used for the order.
The refund is generally processed within 7 working days after receipt and verification of the returned product.
Delayed Refunds
If you have not yet received your refund:
- first check your bank account
- processing times may vary depending on financial institutions
If, after these steps, you still have not received your refund, you may contact our customer service team.
Damaged or Defective Items
If you receive a damaged product or a product with a defect, please contact our customer service team as soon as possible, including a photo of the product concerned where possible.
We will review your request in order to offer an appropriate solution (replacement or refund).
Contact
For any questions regarding our return and refund policy, you may contact us:
Email: [email protected]
Address: 71-75 Shelton Street, London WC2H 9JQ, United Kingdom
This policy may be updated at any time in order to remain compliant with applicable laws and regulations.