Terms and Conditions of Sale
These Terms and Conditions of Sale govern sales concluded on the website https://butter-dish.co.nz/.
Any order placed on the website implies full and complete acceptance of these terms and conditions of sale.
ARTICLE 1 – SCOPE OF APPLICATION
These Terms and Conditions of Sale apply to all orders placed on the website Butter-Dish.co.nz.
They govern the sale of the products offered on the website as well as the relationship between the seller and any person making a purchase.
ARTICLE 2 – PRODUCTS
The products offered for sale are those displayed on the website at the time of consultation, subject to stock availability.
Each product is described with its main characteristics. Photographs, texts and visuals are provided for guidance only and shall not engage the liability of the website in the event of minor variations.
ARTICLE 3 – PRICES
The prices displayed on the website are shown in New Zealand dollars (NZD).
Any delivery costs are specified during the checkout process before final confirmation.
The website reserves the right to modify its prices at any time, it being understood that the price applied to the customer will be the price displayed at the time the order is confirmed.
ARTICLE 4 – ORDER
The customer selects the products they wish to purchase and then confirms their order according to the process provided on the website.
Any confirmed order constitutes acceptance of the prices, product descriptions and these Terms and Conditions of Sale.
The website reserves the right to refuse or cancel any order in the event of a previous dispute, suspected fraud or payment issue.
ARTICLE 5 – PAYMENT
Payment for purchases is made by bank card or by any other payment method offered on the website at the time of ordering.
Transactions are secured by specialised payment providers.
ARTICLE 6 – DELIVERY
Products are delivered to the areas offered during the checkout process, including France, the European Union and certain other selected countries.
Delivery times vary depending on the destination and carrier. As an indication, the usual delivery times are between 10 and 20 days.
These times are provided as estimates and may be extended in the event of exceptional circumstances, high logistics activity or customs formalities.
ARTICLE 7 – RIGHT OF WITHDRAWAL
In accordance with applicable consumer regulations, the customer has a period of 14 days from receipt of the order to exercise their right of withdrawal.
The withdrawal request must be made by email to the following address: [email protected].
ARTICLE 8 – RETURNS
Returned products must be sent back in their original condition, complete, unused and, where possible, in their original packaging.
They must be accompanied by proof of purchase or the corresponding order number.
Return costs remain the responsibility of the customer, except in the event of a preparation error or defective product.
ARTICLE 9 – REFUNDS
After receipt and verification of the returned product, the refund may be made using the same payment method used for the order.
The refund is generally issued within 7 working days from validation of the return.
ARTICLE 10 – PRODUCTS NOT ELIGIBLE FOR REFUND
Certain products cannot be refunded, including:
- personalised or made-to-measure products,
- sealed products opened for hygiene reasons,
- downloaded digital content,
- gift cards or vouchers.
ARTICLE 11 – WARRANTIES
Products sold on the website benefit from the applicable legal warranties according to the regulations in force.
In the event of a defective or non-compliant product, the customer is invited to contact customer service as soon as possible with the information required to assess the request.
ARTICLE 12 – LIABILITY
The website cannot be held responsible for indirect damage that may result from the purchase or use of the products sold.
The website’s liability also cannot be engaged in the event of force majeure, logistical disruption, delay attributable to the carrier or misuse of the product by the customer.
ARTICLE 13 – PERSONAL DATA
Information collected during orders is processed in compliance with the applicable rules on data protection.
For more information, the customer may consult the Privacy Policy available on the website.
ARTICLE 14 – MODIFICATION OF THE TERMS AND CONDITIONS OF SALE
The website reserves the right to modify these Terms and Conditions of Sale at any time.
The applicable terms are those in force at the time of the order.
ARTICLE 15 – APPLICABLE LAW
These Terms and Conditions of Sale are governed by the applicable law of the United Kingdom.
However, consumers residing in the European Union benefit from the legal protections applicable in their country of residence.
ARTICLE 16 – CONTACT
For any questions relating to these Terms and Conditions of Sale, you may contact customer service at the following address:
[email protected]
71-75 Shelton Street, London WC2H 9JQ, United Kingdom